Privacy Policy

Effective Date: 1 July 2025

Spring Joy Cleaning Services (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Contact details: name, email address, phone number
• Address information: for service delivery
• Payment information: invoicing or billing details
• Booking details: dates, times, and cleaning preferences
• Website usage data: IP address, browser type, pages visited

2. How We Use Your Information

• To provide and manage cleaning services
• To schedule bookings and communicate with you
• To process payments and send invoices
• To respond to enquiries or customer support requests
• To improve our website and services
• To send service updates or feedback requests (with your consent)

3. Sharing Your Information

We do not sell your information. We may share it with:

• Our trusted employees or subcontractors
• Payment processors (e.g. SnapScan or banks)
• Service providers (hosting, analytics, communication tools)
• Legal authorities when required by law

4. Data Security

We use reasonable security measures to protect your data. However, no online platform is completely risk-free.

5. Your Rights Under POPIA

You have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion (where legally permissible)
• Object to marketing communications
• Lodge a complaint with the Information Regulator

Contact us at info@springjoy.co.za

6. Cookies and Tracking

We may use cookies or similar tools to enhance your experience. You can disable cookies in your browser settings.

7. Third-Party Links

We may link to third-party websites. We are not responsible for their content or privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

9. Contact Us

Email: info@springjoy.co.za
Phone: +27 69 429 0633 or +27 73 277 9634
Website: www.springjoy.co.za